Availability of service – it indicates the times at which the customer should be available, and the methods of communication with which he stays in contact with the company or planner, as well as the desired locations at certain times. Yes, for example. B, an ALS is between you and a health and safety officer, this section indicates that they must be on site at that time, as well as when their services are needed off-site and the communication channels they need to use (for example. B mobile phone or email), all SLAs are created around a standard model. , six sections detailing the nature of the services required, the time it takes to make these services available and the consequences of the absence of a service provider. While this main structure remains determined regardless of the nature of the event and the services required, the information it contains differs. 2. Goals and Objectives In this section of an ALS, the goal of ALS is to ensure that both parties provide the necessary services and their individual responsibilities. For example, if you want to host a gala dinner in a five-star hotel, you don`t need a health and safety inspection or a caterer.

When attending an event in an isolated area where guests must be transported to the event site, you must use a shuttle service that will detail aspects such as insurance, emergency procedures and driver authentication. 1.Summary of the agreements Details of the two parties entering into a service level contract (SLA), the type of service required and the duration of the agreement. Example: “This document represents an ALS between RSVP and Vendor X for the provision of catering for the annual Y-brand golf day. Service Level Agreements (SLAs) are not generic, but are dictated by the specifics of each event. Organizing a corporate event where all ducks must stand to each other. ALS is one of the most important requirements to ensure that your suppliers (processors, set suppliers and technical suppliers) provide their expected products or services. Without ALS, you may be held responsible for the supplier`s inability to do its job properly.