Issuer: Amex Bank of Canada. Call us for free at 1-800-505-6849 or contact us online at ®, TM: Is used by Amex Bank of Canada under license American Express ®, TM: Trademarks of AM Royalties Limited Partnership, which is used under license by LoyaltyOne, Co. and Amex Bank of Canada. ®: For brand details, see: communication on the use of personal data: This communication includes the terms we, we and we sign Amex Bank of Canada, their affiliates (including Amex Canada Inc.) and their agents and service providers (on their behalf). Personal data (personal data) is all information that relates to a person and allows the identification of that person. We collect, disclose, use and process personal data so that we can grant you refunds or replacement deliveries for your card to facilitate the resolution of claims you have made with us about your card, in order to meet legal and regulatory requirements and for any other use we may disclose to you. For more information on our privacy policies and procedures, you can visit our website at or call us at 1-800-869-3016 to request a copy of our Data Protection Act. Appeal procedure: If you would like to draw our attention to an issue, we advise you to follow the procedures described here. Please see the “Timeline” section below. Step 1: If you have a complaint, please contact the Canada Reward Card Customer Services Service at 1-866-288-1514. You can also write to our Canada Reward Card Customer Service: Amex Bank of Canada, Canada Reward Card Department: 1211 Denison Street Unit No. 18, Markham, Ontario L3R 4B3.

Step 2: If the problem is not resolved, you can contact the Bank of Canada`s internal ombudsman Amex. Please see the “Timeline” section below. Free phone: 1-888-301-5312 – Local: (905) 943-1197 / Free Fax: 1-866-849-9660 – Local: (905) 94 94 94 94 0-7670 / TTY: 1-866-529-1344 – Local: (905) 940-7701 – Website: / By writing: Amex Bank of Canada, PO Box 3204 STN F, Toronto, ON M1W 3W7 – Attn: Amex Bank of Canada Ombudsman.